Medicine Refills

Never Miss a Dose

Managing chronic conditions requires consistent medication adherence. MedxVerse Medicine Refills makes it easy to reorder your regular medications without the hassle of booking a new consultation every time.

What is Medicine Refill?

Medicine Refill is a service that allows you to request repeat prescriptions for medications you are already taking for chronic conditions. Instead of booking a full consultation, a doctor reviews your refill request and can approve it if your condition is stable.

Eligibility for Medicine Refills

You may be eligible for a medicine refill if:

• You have a chronic condition: Diabetes, hypertension, asthma, arthritis, etc.
• Your condition is stable: No new symptoms or complications since your last consultation.
• You have a valid prescription: From a MedxVerse doctor within the last 3–6 months.
• Your medication is working: No side effects or need for dosage adjustments.

How to Request a Medicine Refill

• Open Medicine Refills: In the MedxVerse app, tap on Medicine Refills from the main menu.
• Select Medication: Choose the medication you need to refill from your active prescriptions list.
• Answer Health Questions: Provide brief updates about your condition and confirm you have no new symptoms.
• Submit Request: Review and submit your refill request.
• Doctor Review: A doctor will review your request, usually within a few hours.
• Receive Approval: Once approved, your e-prescription will be available in your account.
• Order Medications: Use the prescription to order medications through our partner pharmacies.

Medicine Refill Pricing

• Medicine Refill Request: ₦2,000 – Doctor review fee.
• Urgent Refill (within 2 hours): ₦3,500 – Priority processing.
• Auto-Refill Setup: Free – No additional charge.
• Medication Cost: Varies depending on the prescribed medication.

Setting Up Automatic Refills

For medications you take regularly, set up automatic refills to ensure you never run out:

• Enable Auto-Refill: In the Medicine Refills section, select the medication and toggle Auto-Refill.
• Set Refill Schedule: Choose how many days before you run out you want the refill request submitted.
• Confirm Details: Verify your delivery address and preferred pharmacy.
• Automatic Processing: The system automatically requests refills and processes orders based on your schedule.

Refill Reminders

Stay on top of your medication schedule with our reminder system:

• Low Supply Alert: Notification when you have about 7 days of medication remaining.
• Refill Due Reminder: Alert when its time to request your next refill.
• Daily Medication Reminders: Optional reminders to take medications at scheduled times.
• Prescription Expiry Alert: Warning before your prescription authorization expires.

When a Consultation is Required

A full consultation may be necessary instead of a simple refill if:

• New symptoms appear: Changes in your condition require medical evaluation.
• Medication not working: If symptoms are not controlled with current treatment.
• Side effects: Experiencing adverse reactions to medication.
• Dosage adjustment needed: Your doctor needs to modify your treatment plan.
• Long gap since last consultation: Usually more than 6 months for most chronic conditions.