Frequently Asked Questions

MedxVerse is a digital healthcare platform that connects patients with licensed medical professionals for consultations, prescriptions, and health advice online.

Yes. MedxVerse is accessible from anywhere in Nigeria as long as you have an internet connection.

Consultations start from as low as ₦5,000 depending on the doctor and type of consultation.

Yes. All doctors on MedxVerse are verified and licensed medical professionals.

Yes. Your data is protected and handled according to the Nigerian Data Protection Act (NDPA) standards.

No. Each account should belong to one individual to maintain accurate medical records and privacy.

Click on 'Forgot Password' on the login page and follow the instructions sent to your email.

Log into your account, select a doctor, choose an available time slot, and confirm your booking.

You can cancel or reschedule appointments from your dashboard before the scheduled time.

Yes. You can browse available doctors and select the one you prefer.

You will speak with a doctor via chat or video, discuss your symptoms, and receive medical advice or prescriptions if necessary.

MedxVerse accepts debit cards, bank transfers, and other supported online payment options.

Insurance integration may depend on your provider. Some consultations may be eligible for coverage.

Refund policies depend on the situation and are reviewed by the MedxVerse support team.

After your consultation, the doctor may issue a digital prescription accessible in your account.

Repeat prescriptions require doctor approval to ensure safe and appropriate treatment.

Yes. Where available, MedxVerse partners with pharmacies to deliver medications to your location.